Types of personal information we collect on this website
We generally collect and hold the following personal information:
- Name, date of birth, telephone number, email and mailing address
- Messages or comments emailed to us such as general and specific support related inquires
- Subscriptions to blog and newsletter and mailing list
- Information collected when you participate in an online survey; information provided when you complete a website enquiry form.
- Other personal information that you share with us, for example health matters
How we collect personal information
We generally collect your personal information directly from you when you provide that personal information to us in person, via post, or by interacting with us through OC Connections’ website (for example, by submitting a message or comment to us via website, participating in an online survey, or subscribing to our newsletters or mailing lists). There may be occasions where we collect personal information from a third party. Where we do so, we will ensure that this information is collected in accordance with our obligations under the Privacy Act.
We collect information via our website using Log Files and Cookies
A log file is a file that lists actions that have occurred. For example, web servers maintain log files listing every request made to the server. With log file analysis tools, it is possible to get a good idea of where visitors are coming from, how often they return, and how they navigate through a site.
The information in the log files includes:
- Your IP (internet protocol) address
- Your ISP (internet service provider, such as Telstra or TTP)
- The browser you used to visit our site (such as Internet Explorer or Firefox)
- The time you visited our site and which pages you visited throughout our site.
Cookies may also be used to manage security and store information about the type of browser being used. With most Internet browsers, users can erase cookies from their computer, block all cookies, or receive a warning before a cookie is stored. However, some parts of OC Connections’ website may not function fully for users that disallow cookies.
Purposes of collection, holding, use and disclosure of personal information
We collect, hold, use and disclose personal information for the following purposes:
- Providing and improving our services and functions to you;
- Contacting you and communicating with you;
- Conducting our business;
- Promoting our organisation;
- Complying with our legal obligations.
Holding personal information
We are committed to ensuring that the personal information you provide to us is held in a secure environment.
We take reasonable steps to protect the personal information we hold about you against loss, unauthorized access, use, modification or disclosure, and against other misuse. These steps include, but are not limited to, password protection for accessing our electronic IT systems, securing paper files in locked cabinets and physical access restrictions to buildings where information is held.
Access to and correction of personal information
Access: You have a right to request access to personal information that we hold about you. An administrative fee may be payable by you for the provision of your personal information. We may refuse to provide you with personal information that we hold about you to the extent permitted by the Privacy Act.
Correction: If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us (details below). We will respond to your request within a reasonable time after your request is made. We will endeavour to promptly correct any information that is found to be inaccurate, incomplete or out of date.
Complaints about breach of privacy
If you believe that we have breached the Privacy Act and you wish to make a complaint, please contact us (details below). In the event a complaint is received regarding a breach of privacy the complaint will be reported to the Manager Quality and Risk and investigated and responded to by the relevant department representative within 5 business days of receiving the complaint. If you are not satisfied with the resolution of your complaint by us, you can complain about a privacy matter to the Australian Information Commissioner. https://www.oaic.gov.au/
Manager Quality and Risk
OC Connections Limited (ABN: 91480733899)
773 Warrigal Road, Oakleigh, Victoria 3166
Phone: (03) 9569 0603
Postal address: PO Box 127, Oakleigh 3166
Last updated: 28 October 2019
OCC Privacy and Confidentiality Policy can be viewed here. An Easy Read version is also available here.