Website Terms and Conditions

About this Website

This website is published by OC Connections Limited ACN 622 947 004.  Your use of this website is subject to these terms of use (‘Terms’); if you do not accept these Terms you must refrain from using this website or making a purchase from the OC Connections’ Online Shop.

Website Information

Photographs are for illustrative purposes only and in terms of items offered for sale may vary from the goods depicted or described.

Website Content

OC Connections may add or remove content from this website at any time and without notice.

Any articles, content or information published on this website must be read subject to these Terms.

Care has been taken to ensure that descriptions and information on this site are accurate and up to date. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

OC Connections uses best endeavours to ensure that only accurate and up to date information is placed on this website and cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to OC Connections.

Your Use of the Website

You agree to use this website only for the purposes that are permitted by these Terms, any applicable law or regulation and/or generally accepted practices or guidelines.

You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website.

You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement agencies.

As electronic websites may be subject to interruption or breakdown access to this website is offered on an ‘as available’ basis only.

OC Connections may stop – temporarily or permanently – providing access to this website at its sole discretion and without prior notice.

Intellectual Property Rights

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of OC Connections and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of OC Connections. OC Connections does not grant any license or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

Secure Data and Transmissions

OC Connections takes precautions to protect information including any information that you share with use however OC Connections does not warrant and cannot ensure the security of any content or information that you transmit vie this website.  You therefore transmit to the website at your own risk however once OC Connections receives your transmission it will take reasonable steps to preserve its security.

You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

Security information

We respect your privacy and assure you that your contact details will not be shared with anyone.

Your Online shop account information is collected by OC Connections and stored online according to our privacy policy. It is retained so that when you order products again we will have delivery details on file.

At the time that you place your order and are asked to supply personal information, you will be directed to PayPal’s website. For more information about PayPal’s privacy click here.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by PayPal. As noted your credit card details are not visible to the members of the OC Connections Online Shop team.


This website uses cookies; you may be able to disable cookies on the settings on your web browser.

Third party websites

The OC Connections website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, OC Connections does not control, endorse, sponsor or approve any such third party websites or their content nor does OC Connections provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

Links to OC Connections website

If you wish to establish a link to this website, you must first seek approval from OC Connections. To seek approval, please contact OC Connections marketing team at or call (03) 9569 0603

The following information will be required to assess your request:

  • The URL of the website that you seek to establish a link from
  • A brief description of your website the reason that you wish to establish a link.

If OC Connections agrees to your proposed link, you must comply with any terms and conditions imposed by OC Connections as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact OC Connections and provide a new description of your website.

Privacy Policy

OC Connections’ Privacy Policy <link to above page> is accessible on this website and explains how your personal information is collected and for what purposes.  You may access any of your personal  information that we hold by using this contact information contained in the privacy policy. <link to above>

Please refer to the whistleblower policy here. Attched from earlier. 

Terms and Conditions of Sale

Your purchase of goods from this website is subject to the following Terms and Conditions (“T&C’).  If you do not accept these T&Cs you must refrain from making a purchase from this website.

User Agreement

By accessing and/or using the website you accept these T&Cs and agree to be bound by them and an agreement is formed between OC Connections and you.

These T&Cs may be amended at any time without notice; your continued use of the website following such amendment will represent an agreement by you to be bound by these T&Cs as amended.  We recommend that you review the T&Cs each time you use the website and before placing an order.

Stock availability

OC Connections will endeavour to supply all items publicised in the OC Connections’ Shop. Similarly, products will be removed from the OC Connections Shop as soon as OC Connections becomes aware that those items are unavailable.

However, there may be unavoidable occasions when:

  • All or part of your order cannot be fulfilled immediately, or
  • All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax and a refund of monies pad for the unavailable item(s) will be arranged

All products with a limited sales period which are displayed in the OC Connections Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before OC Connections has withdrawn that item from the OC Connections Shop, OC Connections will not be held responsible for inability to complete that order.  In this instance, you will be advised as above by email or telephone that your order cannot be fulfilled.

Postage and Delivery

Online and telephone orders will, subject to product availability, normally be despatched within 2-3 days of receipt. Orders received by fax or by mail will be despatched within 5 working days after receipt. 

Standard delivery: after despatch delivery will take 5 – 7 working (or business) days for metropolitan areas but this can often take less time. If your address is in a non-metropolitan area this may take longer.

For delivery within Australia, postage and handling is included of the goods total.

If your order’s delivery address is a PO Box or street address, Australia Post will deliver your order.

Can I ‘send to a friend? Yes! It costs the same to deliver to a friend or family member at a different address within Australia. Just choose the delivery address option during your Checkout.

Overseas orders

Currently we only deliver online orders to Australia at a fixed postage rate included in the cost of the goods. If you require overseas postage please call OC Connections on (03) 9569 0603 or email us.

Order Enquiries

If you have any query about the progress of your order please call 03 9569 0603 stating the date of your order and the nature of your purchase.

Incorrect details supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions where delivery cannot be confirmed:

  1. If and when incorrect payment details, including credit card details, are supplied;
  • Where correct credit card details are supplied but funds are not approved.
  • Where fraudulent activity is suspected / identified
  • Where cleared funds through your nominated payment method have not been received
  1. In the event that you supply incorrect payment and delivery details, OC Connections will take all reasonable steps to contact you using the personal contact details that you have provided. In the event that the contact details that you supplied are incorrect, however, OC Connections will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

Returns and Refunds

If any items arrive damaged, in an unsatisfactory condition or as not as requested call us on (03) 9569 0603

You may have rights under Australian Consumer Law to have the product repaired or replaced or to receive a refund of the price paid by you for the product.

We cannot accept return of any item(s) that you may have damaged or altered after receipt of goods.

Minimum and maximum order value

There is no minimum value for OC Connections’ Online Shop orders. The maximum order value is AUD $1,000.

Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. OC Connections will issue a compliant tax invoice on request where appropriate.

Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of Victoria.

Privacy and Personal Information

Our Privacy Policy accessible on this website explains how your personal information is collected and managed in accordance with Australian Privacy Principles, contained in the Privacy Act 1988.

You may contact the Privacy Officer if you have any questions or concerns about the personal information that OC Connections holds about you.

Any other questions?

Call us on (03) 9569 0603 first.


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