We are participant focused and we will work with you to find the right provider, and manage any issues that may arise as you implement your NDIS plan. Our aim to ensure we work with you to build your ability and confidence to manage and coordinate your services.

Here to work with you to find the support services tailored to your needs

OC Connections Support Coordination provides you with a dedicated Support Coordinator who will work with you to connect you with providers that best meet your needs.

We will meet with you to discuss your goals and how we can work together to implement your NDIS plan.

We are there to deal with any issues that may arise as you implement your NDIS plan to make it as stress free as possible for you.

Working together to find the supports you need.

We will work with you to help you navigate your plan goals that will enable you to pursue your aspirations.

  • Connection
    We assist you to develop knowledge, experience and connections with the community and broader systems of support.

  • Support Design: A Support Coordinator will understand your confidence and skills, and help you identify what you want from services. Will develop and design support solutions to meet Participant outcomes.

  • Establish Supports
    Assist you to identify and consider support options, and link you to the broader systems of supports. Where practical creates a supports and work with you to create a plan to to implement your plan

  • Crisis
    Assistance to resolve points of crisis and developing capacity and resilience in your network.

  • Coach, Refine, Reflect
    Coach through challenges that come up. Help you prepare for review and report on achieved outcomes.

How Our Support Coordinators Can Help with your NDIS Plan

At our meetings we will work with you to:

  • Identify support providers who will work with you to achieve your goals
  • Assist you to negotiate service agreements between you and your preferred service providers
  • Assist you to resolve any points of concern or conflict with your provider
  • Coordinate service delivery where you have a number of different providers
  • Ensure services being provided are meeting your needs
  • Work with you to build your capacity to manage your NDIS plan into the future
  • Assist you to set up myGov and the NDIS Participant Portal
  • Assist you to prepare for the annual NDIA Plan Review

Why Choose OC Connections Support Coordination Service?

Trusted Disability Service Provider

For over 60 years OC Connections has been providing services to people with an intellectual disability since 1950.


We are passionate about working with participants and their families to help them understand and implement their NDIS plans, and uses a person-centred approach to empower participants to achieve their goals.

Participant focused

Person Centred Active Support (PCAS) is an approach that enables people with a disability to engage in everyday activities of their choice, with the amount of support they need. Our support coordination team will help you get the supports you require.


We aspire to create purposeful outcomes for each individual, every time! We are indebted to these dedicated and committed peoplewho through their work highlight our principles of equality, choice and respect.


Support Coordinator Donna has over 20 years’ experience working in Community Services.  She has worked in a number of different settings and has always had a strong focus on individuals choice and control and inclusion in their community. As a Support Coordinator one of Donna’s main aims is to help participants better understand NDIS and how […]

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Support Coordinator Jade joined the OC Connections team in December 2019 as a Support Coordinator. Prior to this role Jade worked in the UK as a live in support worker before moving to Australia and assisting participants to enhance their independence during the NDIS roll out. Jade enjoys working with participants to navigate the NDIS […]

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Support Coordinator Taylor joined OC Connections in June 2019 after completing her Bachelor of Arts in Psychology at Monash University. Taylor immediately felt part of the OC team with staff, participants and families welcoming her with open arms. She particularly loves the close connection that staff and participants share. Taylor’s role involves assisting participants to […]

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Support Coordination FAQs

  • What is support coordination?

    Support Coordination is an NDIS funded service that is designed to help NDIS participants, their family or nominee representatives, to coordinate the support in their NDIS Plan to get the best out of their NDIS funding.
    Supports include informal formal, community and funded support.

  • What does a support coordinator do?

    Our support coordinators have an in-depth knowledge of the NDIS and how to assist you to link with service providers who can work with you to meet your goals.

    They help NDIS participants to:

    Navigate the NDIS marketplace including mainstream, community, informal and provider options, to find supports that are best suited to meeting their needs and achieve their goals.Communicate with support providers, to maximise the hours of support, and complete service agreements and bookings.

    Build participants capacity to manage their plan and exercise choice and control over the services they are provided.

    Monitor and record progress towards achieving their goals.

    Prepare for a NDIS Plan Review


  • Am I eligible for support coordination?

    Support Coordination is listed under ‘Capacity Building’ in the NDIS Plan.

  • How do I start Support Coordination services with OC Connections?
    • If you have Support Coordination in your NDIS plan all you need to do is contact us.  Our Support Coordinators will be in touch in the next 48 hours to assist you.


All Support Coordination enquires please fill out the form below: