During the 2019 Federal Election, the Australian Government promised to develop and legislate an NDIS Participant Service Guarantee to improve participant experiences with the NDIS.
The Guarantee will set new standards for the time it takes for key steps in the NDIS process. This means there will be shorter, agreed timeframes for people to get their access decision, to have their NDIS plan approved and to have their plan reviewed.
A particular focus will be on improving processes for participants needing specialist disability accommodation and other services requiring a quote or further approval.
The new Guarantee will be in place from 1 July 2020.
OC Connections encourages you to have your say!
It is essential that people with disability and the important people in their lives have input into the development of the Participant Service Guarantee.
Feedback is sought on what should be improved in NDIS processes and what matters most to people with disability and their families.
How to have your say
- Complete the online survey
- Writing in with a submission
- Participating in a face-to-face workshop.
Submit your feedback by 5.00pm, 31 October 2019