OC Connections ABN: 91 480 733 899

These are the Terms and Conditions for OC Connections

Before placing your order, please read through these Terms of Use for the OC Connections Online Shop. By using this website and making a purchase, you agree to the terms of use (“Terms of Use”) of the OC Connections Online Shop as set out below. The Terms of Use include the terms and conditions set out below, the OC Connections Terms and Conditions, and the OC Connections Privacy Policy. You are bound by these Terms of Use and should review them whenever you are using this website to make a purchase.


We endeavour to ensure that only accurate and up to date information is placed online. In the event that incorrect information is included in the OC Connections Online Shop, we will place a correction on the OC Connections Online Shop content area.

Intellectual property

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of OC Connections and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of OC Connections. OC Connections does not grant any license or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.


Care has been taken to ensure that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

Unacceptable orders

OC Connections reserves the right to reject an order if, in its sole opinion, it is unacceptable.

Disclaimer of warranties

To the maximum extent permitted by law (most importantly the Australian Consumer Law):

OC Connections disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness.

OC Connections, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis.

If OC Connections becomes liable for any breach of any such condition or warranty, OC Connections’ liability shall be limited at its option, to any one or more of the following:

• In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring goods; or payment of the cost of having the goods repaired; and

• In the case of services: to either supplying the services again or payment of the cost of having the services supplied again.

Security information

We respect your privacy and assure you that your contact details will not be shared with anyone.

Your Online shop account information is collected by OC Connections and stored online according to our privacy policy. It is retained so that when you order products again we will have delivery details on file.

At the time that you place your order and are asked to supply personal information you will be directed to PayPal’s website. For more information about PayPal’s privacy click here.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by PayPal. As noted your credit card details are not visible to the members of the OC Connections Online Shop team.

Stock availability

OC Connections will endeavour to supply all items publicised in the OC Connections Shop. Similarly, products will be removed from the OC Connections Shop as soon as OC Connections becomes aware that those items are unavailable.

However, there may be unavoidable occasions when:

• All or part of your order cannot be fulfilled immediately, or

• All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax.

All products with a limited sales period which are displayed in the OC Connections Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before OC Connections has withdrawn that item from the OC Connections Shop, OC Connections will not be held responsible for inability to complete that order.  In this instance, you will be advised ASAP by email or telephone.

Postage and Delivery

How long does it take to process orders?

Online and phone orders will normally be despatched within 2-3 days of receipt.
Faxed or Posted orders will be despatched within 5 working days after we receive it.

What are the delivery timescales?

Standard delivery: after despatch delivery will take 5 – 7 working (or business) days for metropolitan areas but this can often takes less time. If your address is in a non-metropolitan area this may take longer.

What are the delivery costs?

For delivery within Australia, postage and handling is included of the goods total.

Who will delivery my order?

If your order’s delivery address is a PO Box or street address, Australia Post will delivery your order.

Can I ‘send to a friend?

Yes! It costs the same to deliver to a friend or family member at a different address within Australia.
Just choose the delivery address option during your Checkout

Overseas orders

At this stage we only deliver online orders to Australia at a fixed postage rate included in the cost of the goods. If you require overseas postage please call OC Connections on (03) 9569 0603 or email us.

Incorrect details supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:

If and when incorrect payment details, including credit card details, are supplied;

• Where correct credit card details are supplied but funds are not approved.

• Where fraudulent activity is suspected / identified

• Where cleared funds through your nominated payment method have not been received

In the event that you supply incorrect payment and delivery details, OC Connections will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect, however, OC Connections will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

Returns and Refunds

If any items arrive damaged, in an unsatisfactory condition or as not as requested call us on (03) 9569 0603 first and we will refund or replace the item.

We can’t accept items back that you may have damaged or altered after receipt of goods.

Minimum and maximum order value

There is no minimum value for OC Connections Online Shop orders. The maximum order value is AUD $1,000

Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. OC Connections will issue a compliant tax invoice where appropriate.


These Terms and Conditions are governed by the laws of Victoria, Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia.

Third party websites

The OC Connections website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, OC Connections does not control, endorse, sponsor or approve any such third party websites or their content nor does OC Connections provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

Links to OC Connections website

If you wish to establish a link to this website, you must first seek approval from OC Connections. To seek approval, please contact your account manager. If you don’t have one or are unsure, please email the OC Connections brand team.

The following information will be required to assess your request:

• The URL of the website that you seek to establish a link from

• A brief description of your website the reason that you wish to establish a link.

If OC Connections agrees to your proposed link, you must comply with any terms and conditions imposed by OC Connections as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact OC Connections and provide a new description of your website.

Any other questions? 

Call us on(03) 9569 0603 first.

We’re here 9am-5pm EST weekdays. At other times leave a message and we will call you back.