Positive communication between each participant, OC Connections staff and either families and/or residential staff is really important for us to be able to provide an excellent service.

Each person who attends our Day Support program has a Key Worker who is the primary contact person for him/her. Each participant is given a diary or communication book that is sent back and forward each day between OC Connections and home. Within this book, any relevant information from home can be recorded, which is read by the activity leaders to ensure they are aware of any issues or concerns that may need addressing.

Staff also record in the diary any relevant information and a brief summary of what the individual has done for the day: the aim of this is to encourage discussion at home about activities done and what was or wasn’t enjoyed. We value such feedback, which enables us to individualise activities as much as possible, making sure everyone participates in what they enjoy and feel comfortable with. If a participant uses a specific method of communicating, we will support this and ensure staff is trained to assist the person to relate as effectively as possible.

We encourage families to discuss their preferred means of communicating with us (eg: such as email or phone etc).

Any queries or concerns about day-to-day issues should be first directed to the Key Worker or an Assistant Manager. Concerns which cannot be resolved through these discussions can be discussed with the Executive Manager.

Allied Health Services

We often receive requests for therapy services that a participant may have received at school: these include physiotherapy, speech pathology or occupational therapy. Unfortunately, we are not funded to provide such services. If an Individual Support Package or Future For Young Adults (FFYA) plan specifies the need for allied health to be paid privately, we will incorporate this into the individual’s timetable.

As need requires, we can engage specialist therapy staff on a one-off basis to develop a program and give direction to staff in implementing a specific program in line with funding capability.