Our Quality Framework underpins all OC Connections services, supports and programs. We are committed to a quality framework of best practice initiatives and continuous improvement.

To ensure best practice, OC Connections’ Quality Framework is reviewed through regular internal and external audits in which we are required to demonstrate our ability to meet set standards and legislative requirements, and show a commitment to ongoing continuous improvement. A successful external audit results in accreditation, which is regarded as one of the key benchmarks in measuring an organisation’s excellence.

OC Connections is currently accredited to the following Standards:

National Standards for Disability Services (NSDS) – a set of 6 standards enabling nationally consistent quality standards for the disability services sector with a focus on human rights, person centered approaches, and promoting choice and control by people receiving services.

  • Accommodation Services
  • Day Supports
  • OC Connections Enterprises

Department of Human Service Standards (DHSS)  – a set of 4 standards with the aim to embed and promote rights for people accessing services, ensuring that service providers are providing services that meet the needs of the participant and foster a culture of continuous quality improvement that is embedded in everyday practice.

  • Accommodation Services
  • Day Supports

In addition, OC Connections is committed to the NDS Zero Tolerance Framework and implementation of the NDIS Quality and Safeguarding Framework.  These Frameworks assists disability service providers to understand, implement and improve practices which safeguard the rights of participants receiving services with the purpose of preventing abuse, neglect and violence in the community services sector.

NDIS Quality and Safeguarding Framework links

NDIS quality and Safeguarding fact sheet for participants

NDIS quality and Safeguarding fact sheet for providers